Contact & Support
Whatever the question — before you buy, after you buy, or about a charge on your statement — start here.
How to reach us
The fastest route, and the one we prefer — you get a written trail and we can look up your order.
If your wedding is within a week, say so in the subject line so we can understand the urgency of your request.
Business details
- Registered name: TOPSOL
- Business address: 2nd Floor, Sitara Techno Park, Lower Canal Rd E, near Jhal Khanuana, Block B People's Colony No 1, Faisalabad 38000, Pakistan
- Trading as: Grand Invitation
Questions about a charge
Payments are processed by Paddle.com, our authorised reseller and Merchant of Record.
That is why your statement shows Paddle rather than Grand Invitation. You can ask us about any charge and we will resolve it, or you can go straight to Paddle at paddle.net, where entering your email address retrieves your receipts and lets you request a refund.
Please contact us before disputing a charge with your bank. A refund takes us a few minutes; a dispute takes everyone weeks.
What we can help with
- Choosing a design, or seeing one previewed with your own names before you buy.
- Anything that looks wrong on your published invitation — send us the link.
- Lost invitation or management links. We can resend them to the purchase email address.
- Refunds under our 7-day money-back guarantee.
- Exporting your RSVP responses.
- Data access and deletion requests.