Refund Policy

We mean this plainly. A wedding invitation is bought once and it either feels right or it does not. We would rather refund you than have your invitation be something you settled for.

There are two routes, and both work:

• Email us at support@grandinvitation.com with the email address you used at checkout, or your Paddle order reference. We will review the request and submit any approved refund through Paddle.
• Ask Paddle directly. Paddle is the Merchant of Record for your order and can refund it without going through us. Use the link in your Paddle receipt email, or contact paddle.net.

Payments are processed by Paddle.com, our authorised reseller and Merchant of Record.

Paddle issues approved refunds to your original payment method, normally within 3–5 business days. How quickly it appears after that depends on your bank or card issuer; up to 10 business days is normal for some cards.

Sales tax or VAT charged at checkout is refunded along with the purchase price. Refunds are made in the currency you paid in; if your bank applied a currency conversion, exchange-rate movement between purchase and refund is outside our control.

When a refund is issued, the invitation is unpublished and its public link stops working. Your guests will no longer be able to view it or submit RSVPs. If you have already shared the link, please tell your guests before you request the refund.

RSVP responses already collected are deleted 30 days after the refund. Ask us within that window and we will export them for you first.

The guarantee runs for 7 days. After that we will still consider a refund case by case — particularly where the service failed, an invitation did not deliver, or you were charged twice. Contact us and explain what happened; we would rather resolve it than have you dispute the charge with your bank.

Duplicate charges, charges for an invitation you never received, and charges you did not authorise are refunded in full regardless of when you purchased. Email us and we will trace the transaction.

This guarantee is offered in addition to your rights under consumer law, and does not replace them. Where you have a statutory right to withdraw from a purchase of digital content, that right applies alongside this policy, and we will always honour whichever is more favourable to you.

This policy forms part of our Terms & Conditions.